Privacy Policy

1. What personal information we collect

We may collect the following types of personal information:

• Identity and contact details — your name, business name, email address and phone number.
• Enquiry information — the messages, questions, business details and preferences you provide through our website forms, chatbot, or voice agent (for example, the nature of your business and the challenges you want help with).
• Booking information — details you provide when booking a discovery call or consultation.
• Technical and usage data — information automatically collected when you visit our website, such as your IP address, browser type, device information, pages viewed, and how you interact with the site (collected via analytics and cookies — see section 7).
• Communications — records of correspondence between you and us.

2. How we collect personal information

We collect personal information:

• Directly from you — when you complete a form, use our chatbot or voice agent, book a call, email or call us, or otherwise interact with us.
• Automatically — through cookies and analytics tools when you use our website.
• From third parties — in limited circumstances, such as referrals, where you have consented or where otherwise permitted by law.

3. Why we collect, use and hold personal information

We collect, use and hold your personal information to:

• Respond to your enquiries and provide information about our services.
• Schedule and conduct discovery calls and consultations.
• Provide, manage and improve our services and our website.
• Communicate with you, including sending service-related and (where you have opted in) marketing communications.
• Operate our business, including record-keeping, billing and administration.
• Comply with our legal obligations.

Where you provide information through our AI chatbot or voice agent, that information is used to assist and respond to your enquiry and to capture your details so we can follow up.

4. Disclosure of personal information

We may disclose your personal information to:

• Third-party service providers who help us operate our business and website — including hosting, database, email, scheduling, analytics, advertising, and AI/automation service providers.
• Professional advisers (such as accountants and lawyers) where reasonably necessary.
• Government, regulatory or law enforcement bodies where required or authorised by law.

We do not sell your personal information.

The third-party platforms we currently use include (by category):

• Website hosting and database — e.g. Vercel, Supabase.
• Email delivery — e.g. Resend, Google Workspace.
• Scheduling/booking — e.g. Cal.com.
• Website analytics — e.g. Google Analytics.
• Advertising and measurement — e.g. Meta/Facebook Pixel.
• AI chatbot, voice agent and automation — e.g. Anthropic, ElevenLabs, Twilio, n8n.

5. Overseas disclosure

Some of our third-party service providers may store or process personal information outside Australia (for example, in the United States or other countries where those providers operate their infrastructure). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.

6. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include using reputable service providers, access controls, and secure infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, after which we take reasonable steps to destroy or de-identify it.

7. Cookies and analytics

Our website uses cookies and similar technologies to operate the site, understand how visitors use it, and (where applicable) to measure and improve our advertising. Cookies are small files stored on your device. You can control or disable cookies through your browser settings, although some features of the site may not function properly as a result.

We use analytics and advertising tools (such as Google Analytics and the Meta/Facebook Pixel) that may collect information about your use of our website and across other websites for measurement and advertising purposes.

8. Direct marketing

We may send you marketing communications about our services where you have consented or where otherwise permitted by law. You can opt out at any time by using the unsubscribe facility in our communications or by contacting us. We will action opt-out requests within a reasonable time.

9. Accessing and correcting your personal information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details below. We may need to verify your identity before actioning a request, and will respond within a reasonable time. In limited circumstances we may decline a request as permitted by law, in which case we will explain why.

10. Complaints

If you have a complaint about how we have handled your personal information, please contact us using the details below and we will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the “Last updated” date showing when it was last revised.

12. Contact us

For privacy questions, requests or complaints, contact:

Skiply Automation (ABN 26 191 070 313)
Email: hello@skiply.com.au
Phone: 0482 081 097